Return and Refund Policy

We only follow the shipping information based on what you have inscribed on the checkout page upon placing your order. We are not liable for lost, held, damaged packages, or delivery errors because of incorrect shipping address.

All products come with a Return for 30 days from purchase. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved promptly.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at service@toygunwholesale.com– we will replace or refund your purchase after confirmation.

The shipping costs of the item back to our warehouses will be paid by the customer.

We will refund fully, undamaged products in their original packaging.

In case a customer is asking to cancel an order (before the product is shipped to him or after it’s delivered and shipped back to the warehouses), a fee 20% will be deducted from the total amount of the order due to a cancellation fee of the credit clearing company.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Return Process

In order to receive your refund please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

Request your Return Authorization Number and by emailing service@toygunwholesale.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns)

Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days from purchase

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:  service@toygunwholesale.com

EXCHANGES  (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: s service@toygunwholesale.com

SALE/PROMOTION ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

 Invalid Reasons:

Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at toygunwholesale.com. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.